Support
Something not working, or an idea? Write to us. A real person reads every message.
Email: contact@stillmark.download
It helps to mention your iPhone model, your iOS version, the two languages, and what you were doing.
Before you write
Translation doesn't work without internet.
On-device translation needs iOS 18 or later and the language packs for both languages. Open Settings › Offline Translation in Waymark and download them while you're on Wi-Fi.
Waymark doesn't hear one of the languages.
Listening on the device depends on the language and your iPhone model; Settings › Offline Translation shows which ones work. For the others, type instead, or add an OpenAI key for listening.
Cloud stopped working.
Use Test Connection in Waymark's settings, then check the key and its credit on the provider's own website. In the meantime Waymark keeps working on the device.
A dish had no allergen label. Is it safe?
Not necessarily. Labels cover only what Waymark recognised in the text, and menus don't always list every ingredient. Show the allergy Survival Card and ask the staff every time.
How do I delete everything?
Tap Erase All Keys & Conversations in Settings. It removes keys, history (including Trash) and conversations in one tap; tap Undo within a few seconds to get keys and history back.